Customer Service & Support

Customer Service & Support
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For general questions and troubleshooting, please see our FAQ's, or refer to your  System Manual (see below).
Certified's Customer Support Team is here to assist you during our normal business hours (Mon. - Fri. 8a.m. - 5:00p.m.) at 225-928-78867, or anytime (24/7) by submitting our Rapid Response Form.

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Certified Alarms Brochures & System Manuals

Brochures & System Manuals - To view: click the keypad icon or text below, and it will open in a new window for you to read online or print.  If you do not see your model in the download list, or if you need futher assistance contact us.
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Residential Services Brochure 2010                 ● Alarm Testing Procedures
CAS-IntelliNet Residential Brochure                ● CAS-IntelliNet Commercial Brochure
 
Ademco_Vista-10_manual           Ademco_Vista-10SE_manual           Ademco_Vista-128_manual
      Ademco Vista 10                  Ademco Vista 10SE                   Ademco Vista 128              

Ademco_Vista-20_manual           Ademco_Vista-10SE_manual           Ademco_Vista-40_manual
      Ademco Vista 20                  Ademco Vista 20SE                   Ademco Vista 40              

Ademco_Vista-50_manual           caddax_8980_manual           Caddx_RANGER-9000e_manual
      Ademco Vista 50                           Caddx 8980                        Caddx 9000E              

Caddx_NX-8_manual           Caddx_NX-8E0_manual           Caddx_RANGER-860e_manual
      Caddx NX-8                                Caddx NX-8E                      Caddx Ranger 8600              

Caddx_Ranger_8600E_manual           DMP_ThinLine_XT30-XT50_manual           DMP_TouchScreen_manual
 
Caddx Ranger 8600E            DMP ThinLine XT30 - XT50            DMP TouchScreen              

DSC_1550_manual           DSC_832_manual           FBI-XL-2_manual
        DSC 1550                                    DSC 832                                    FBI XL-2              

FBI_XL-2_platinum_manual           FBI_XL-2_silver_manual           FBI_XL-2T_manual
      FBI XL-2 Platinum                     FBI XL-2 Silver                             FBI XL-2T              

Lynx_manual           Moose_911_manual           Moose_Z1100_manual
               Lynx                                    Moose 911                              Moose Z1100              

Moose_Z700_manual           Moose_Z800_manual           Moose_Z900-Z950_manual
        Moose Z700                              Moose Z800                        Moose Z900 - Z950              

Napco_GEM-P400_manual           Napco_GEM-RP1CAe2_manual           Napco_GEM-RP3S_manual
      Napco GEM-P400                  Napco GEM-RP1CAe2                   Napco GEM-RP3S              

      Napco_Magnum-Alert-1008-1010_manual               Simon_manual     Simon_XT_Manual
Napco Magnum Alert 1008 - 1010                  Simon                               Simon XT              Alarm Testing Procedures
Ademco Vista 10SE
Ademco Vista 128
Ademco Vista 20
Ademco Vista 20SE
Ademco Vista 40
Ademco Vista 50
Ademco Vista10
Caddx 8980
Caddx 9000E
Caddx NX-8
Caddx NX-8E
Caddx Ranger 8600
Caddx Ranger 8600E
DMP Thinline XT30 - XT50
DMP TouchScreen
DSC 1550
DSC 832
FBI XL-2
FBI XL-2 Platinum
FBI XL-2 Silver
FBI XL-2T
Lynx
Moose 911
Moose Z1100
Moose Z700
Moose Z800
Moose Z900 - Z950
Napco GEM-P400
Napco GEM-RP1CAe2
Napco GEM-RP3S
Napco Magnum Alert 1008 - 1010
Simon
Simon XT Manual


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